Help and Support

Frequently asked questions

The advice and FAQs below should help answer any of your questions.

If you can’t find the answer, you’re looking for please contact a member of the team on 0161 762 9876 or email

Q: I want my child to have a sensory assessment, how do I get an appointment?

A: In the first instance contact your GP, Paediatrician (for children) or Healthy Young Minds (teenagers) and ask for a referral, please be as specific as you can when giving the reasons why.

Q: I have been referred by my GP, what happens next?

A: A member of the team will be in touch to discuss your initial needs assessment. Please provide as much information about your medical history as possible.

Please note that due to Covid-19 we are working on an extended waiting list, please contact the office for an estimate of waiting times.

Q: How long does the referral take to process?

A: we have developed a robust virtual assessment process for which we have received positive feedback. This process is reducing our waiting times.

Q: How do virtual assessments benefit patients?

A virtual assessment offers patients convenience. Instead of traveling to and from the clinic, you and your child can consult with the therapists from the comfort of your own home.

A virtual Sensory Assessment will be offered in the first instance.

With the ongoing pandemic and tightening restrictions once again in place, a virtual assessment will ensure the company comply with government guidelines and keep our clients, their families, and our employees safe.

Q:  I do not think a virtual assessment is suitable, what other options are available to me?

A: If a face to face assessment is requested RFI will be following government and professional guidance therefore there may be an even longer wait for an assessment.

Q: Is there any support available while I wait?

A: Absolutely you are not alone in this situation. We work closely with several parent carer forums in the borough who are be happy to support you and share their experience to help make the process a little bit easier.

These groups are spilt geographically, click on the area you live to go directly to your local support group.

Q: How do I make a complaint?

A: We do not want anyone to be dissatisfied with our service but, if you are, please do contact us in the first instance to try and resolve your issue.

If you wish to take the matter further, we have a robust complaints procedure in place to help resolve the situation.

We hope you never need it, but the full details of our Complaints Procedure are detailed below.

Complaints procedure

In December 2019 Support for Independence were audited by the Care Quality Commission. The CQC are the independent regulator of health and adult social care in England, they ensure health and social care services provide people with safe, effective, compassionate, high-quality care that is always looking for ways to improve services.

The auditor reported that the company operation was “good” in each of the key service areas;

Care Quality Commission Inspection Summary and Overall Rating Report.