SUPPORT FOR INDEPENDENCE

In December 2019 Support for independence were audited by the Care Quality Commission. The CQC are the independent regulator of health and adult social care in England, they ensure health and social care services provide people with safe, effective, compassionate, high-quality care that is always looking for ways to improve services.

The auditor reported that the company operation was “good” in each of the following key service areas;

• Safe
• Effective
• Caring
• Responsive
• Well-led

Care Quality Commission Inspection Summary and Overall Rating

Good

About the service
Support for Independence Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided

Report Summary
People told us they felt safe. Staff understood their responsibilities about keeping people safe. Risks were identified and managed. Incidents and accidents were recorded so that they could be considered and reflected upon to make improvements to the service. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people’s homes.

People told us staff were kind and caring. People said staff, including the registered manager, had met their expectations of a care service. People and a relative had a high level of trust in staff which had a positive impact on their wellbeing. Staff supported people to remain independent and promoted their dignity. People’s privacy was respected and their personal information was kept confidentially.

Staff had completed training in key areas and were supported to carry out their roles. People were supported to access health services if needed. People’s dietary needs were assessed and, where required, they were supported with their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care plans were up to date and detailed their individual needs and preferences. People and their relatives knew how to complain, although none we spoke with had any complaints.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. There were quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.

About Support for Independence
SFI is dedicated to providing highly experienced and specialised rehabilitation support workers to provide bespoke care for their client’s complex needs.

The company works closely with Rehabilitation for Independence (RFI). RFI treats a wide range of conditions and provide expert witness and medio legal reports. The team offer specialist training for occupational therapists and support workers.

For further information call a member of the team 0161 762 9876.

About the Care Quality Commission
The CQC Report was carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21/11/2018 and this is the first inspection.

Why we inspected
This was a planned inspection based on the date the agency first registered with CQC.

Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Download full report
Inspection Report Published 11 January 2020

To view services and information of Rehabilitation for Independence. Click the link below.

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